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File Name : changelog.txt

Changes in 3.6.0 - 11th June 2025
- [CLOUD ONLY] Recurring tickets: automatically create predefined tickets
- multiple staff on a ticket; tickets can now have one owner and multiple collaborators
- linked tickets; you can link several tickets together to easier track tickets related to the same issue
- create custom ticket priorities, manage built-in priorities
- file attachments can be added directly to emails instead of linked to
- you can now select the desired IMAP mailbox when fetching emails using IMAP
- auto-install additional language packs if the server permissions allow it
- improved ADA Compliance, thanks to Sam Shelby of AlumniOnline Web Services LLC (www)
- allow MFA Authenticator App registration with cURL disabled (manual code entry)
- MFA can now be forced for help desk staff and/or customers
- remind users that XML is required for Rich text (HTML) ticket replies
- staff that cannot manage categories can now at least view them
- choose what to do with tickets when deleting a customer
- simplified favicon to a single favicon.ico file
- fix: disable ticket submission when files are being uploaded
- fix: bulk delete customer registrations not working correctly
- fix: detect Nginx HTTP_X_FORWARDED_PROTO https
- fix: missing include in public-side fatal error messages
- fix: spaces in custom drop-down values prevent correct value select
- fix: customer email address matching should be case-insensitive when piping
- fix: public KB articles and categories within a private parent category should be private
- fix: cached SQL queries could cause different results order between pages
- fix: u_name and u_email not cleared when anonymizing tickets
- fix: Javascript error when "Time worked" is disabled
- updated TinyMCE to 7.9.1

Changes in 3.5.3 - 8th March 2025
- fix: improper customer handling when emails are not required
- fix: time worked not updated when submitting notes in a special case
- fix: passing null instead of a string to some functions is depreciated
- updated TinyMCE to 7.7.1 for better mobile performance

Changes in 3.5.2 - 12th January 2025
- you can now copy the customer email and IP address when viewing details from admin ticket
- when submitting a ticket from admin panel, the category assign settings are now used to select default owner
- added ticket subject tag for use in canned responses
- provide a way for customers to change their preferred default language
- fix: query searches by customer in replies can take a long time
- fix: SQL error when retrieving existing ticket IDs in MySQL strict mode
- fix: the "View all customers (but not manage them)" permission not showing customers
- fix: suppress admin panel submit a ticket PHP notices when Debug mode is activated
- fix: very long email IDs can be truncated when inserted into the database
- fix: allow additional characters in MySQL password
- fix: customer emails sent in default, not selected language
- fix: customer auto-login not working correctly in a specific case
- fix: preserve selected language when closing the email template edit modal
- fix: customer not always logged out automatically after password change

Changes in 3.5.1 - 15th November 2024
- fix: cannot delete customers from the database when customer accounts are disabled
- fix: link to the wrong download_attachment.php file in customer emails
- fix: "Submit as" button not working with Ticket Formatting set to Rich Text

Changes in 3.5.0 - 4th November 2024
- Hesk now supports customer accounts; they can be disabled, optional or required
- service messages can now be displayed on multiple customer-side pages
- a barcode (C128, C39, QR code ...) can be added when printing tickets
- when submitting a ticket or a reply, Hesk can now show a "Submitting, please wait" message
- display an error on the OAuth Providers page if cURL is not available
- copy/generate a public link to a ticket from the admin panel
- rich text editors now have anchor plugin enabled
- number of available custom fields doubled to 100
- staff can now bookmark tickets; you only see your own bookmarks
- staff can send a ticket email reminder to the assigned staff member
- added a "Download all" link to ticket attachments
- added IMAP option to disable GSSAPI authenticator (Kerberos error work-around)
- added a limit to the number of email recipients in a single email
- added closed at and ticket URL to ticket exports
- added option to include ticket history log in ticket exports
- added an easy way to load an extra custom Javascript file to Hesk admin
- when saving a KB article, show the article again rather than the category article list
- if a KB category has no articles, Hesk will search for articles to preview in sub-categories
- changed default unknown email extension from *.msg to *.eml to avoid issues with Outlook's MSG format
- add do_not_suggest=1 to disable suggesting KB articles when passing parameters to the submit a ticket form
- the "Require email to view a ticket" setting will now consider tickets with no emails
- fix: do not log the staff IP address as the client IP address when submitting a ticket from the admin panel
- fix: incorrect "last updated" timestamp shown in emails when customers reply to a ticket
- fix: third-party modified staff signature not updated until new login
- fix: auto-assign not working if turned off from category but selected by staff
- fix: OAuth providers can send an error along with status
- fix: settings help files do not link to the correct language if a non-default is selected
- fix: SQL error with too long default URL user variable

Name	Type	Size	Owner/Group	Permission	Last Modified	Actions
.	dir	-	root/root	0755	2025-06-13 09:32:26
..	dir	-	root/root	0755	2025-06-13 09:33:30
images	dir	-	root/root	0755	2025-06-13 09:32:26
languages	dir	-	root/root	0755	2025-06-13 09:32:26
php53	dir	-	root/root	0755	2025-06-13 09:32:26
php56	dir	-	root/root	0755	2025-06-13 09:32:26
php71	dir	-	root/root	0755	2025-06-13 09:32:26
php81	dir	-	root/root	0755	2025-06-13 09:32:26
php82	dir	-	root/root	0755	2025-06-13 09:32:26
changelog.txt	text/plain	5.46 KB	root/root	0644	2025-06-13 12:04:58
clone.php	text/x-php	4.48 KB	root/root	0644	2025-06-13 12:06:50
edit.php	text/x-php	4.74 KB	root/root	0644	2025-06-13 12:06:50
edit.xml	text/html	433 B	root/root	0644	2022-07-18 12:27:26
extend.php	text/x-php	9.54 KB	root/root	0644	2025-06-13 12:06:50
fileindex.php	text/plain	553 B	root/root	0644	2024-11-05 12:23:12
hesk.sql	text/plain	45.65 KB	root/root	0644	2025-06-13 12:04:58
hesk.zip	application/zip	3.9 MB	root/root	0644	2025-06-13 12:04:58
hesk_settings.inc.php	text/x-php	9.18 KB	root/root	0644	2025-06-13 12:04:58
import.php	text/x-php	2.99 KB	root/root	0644	2025-06-13 12:06:50
info.xml	text/plain	2.12 KB	root/root	0644	2025-06-13 12:04:58
install.js	text/plain	921 B	root/root	0644	2021-12-23 11:54:36
install.php	text/x-php	9.77 KB	root/root	0644	2025-06-13 12:06:50
install.xml	text/html	2.25 KB	root/root	0644	2025-02-24 07:15:58
md5	text/plain	2.82 KB	root/root	0644	2025-06-13 12:06:50
notes.txt	text/plain	1.03 KB	root/root	0644	2025-06-13 12:04:58
update_pass.php	text/x-php	541 B	root/root	0644	2022-07-06 08:31:28
upgrade.php	text/x-php	5.46 KB	root/root	0644	2025-06-13 12:06:50
upgrade.xml	text/plain	406 B	root/root	0644	2024-11-05 12:23:12

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