Refund and Cancellation Policy
100% Satisfaction Guarantee
We are committed to providing exceptional service and quality to all our clients. Your satisfaction is our utmost priority. In our pursuit to meet and exceed your expectations, we are pleased to offer a comprehensive refund policy, ensuring risk-free engagement with our services.
30-Day No Questions Asked Refund
If, for any reason, you are not satisfied with the services received, we guarantee a 100% refund, no questions asked, for cancellations made within 30 days from the commencement of our services. We value the trust you place in us and aim to ensure that your experience with us is as favorable as possible.
How to Request a Refund
Contact Us: Reach out to our customer support team via email at happy@carpediemone.co.uk or contact us at +44 1438 940865. Please provide your name, details of the service rendered, and your reason for dissatisfaction (optional).
Processing: Your refund request will be processed immediately. There’s no need for extensive paperwork or prolonged wait times. We value your time and strive to make this process as seamless as possible.
Refund Method: The refund will be credited through the original method of payment, depending on your financial institution’s processing time.
Terms and Conditions
The 30-day refund policy is applicable only for the first time you engage with our services. Subsequent service engagements will be governed by our standard refund and cancellation policies. The refund request must be made within 30 days of the service commencement date. Refund requests made after this period will not be eligible for the 100% refund.
Commitment to Excellence
We are dedicated to constant improvement and value your feedback, whether positive or negative. Your insights not only help us refine our services but also better understand your needs and expectations, ensuring a mutually beneficial relationship.
For any further inquiries or clarifications regarding our refund and cancellation policy, please do not hesitate to contact our customer service team. We are here to assist you and ensure your experience with us is nothing short of excellent.
Thank you for choosing Carpe Diem. We look forward to serving you!